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FAQ's

1. How long will it take for my order to arrive?

2. How can I track my package?

3. What is your return policy?

 

Q: How long will it take for my order to arrive?

We DO NOT ship nor deliver on holidays or weekends. If your order fits all authorization criteria then your order will ship on time. All orders placed before 2pm EST will ship out the same day. All orders placed after 2pm EST will ship out the following business day.

UPS Ground = guaranteed 1 to 5 business days

UPS 3 Day Select = guaranteed 3 business days

UPS 2nd Day Air = guaranteed 2 business days

UPS Next Day Air = guaranteed next day delivery

Track your package at http://www.ups.com/


INTERNATIONAL MAIL ADDRESSED

GLOBAL EXPRESS
MAIL  (EMS)5

AFRICA: DEC 11

ASIA/PACIFIC RIM: DEC 15

AUSTRALIA / NEW ZEALAND: DEC 15

CANADA: DEC 16

CARIBBEAN: DEC 15

CENTRAL & SOUTH AMERCIA: DEC 11

MEXICO: DEC 15

EUROPE: DEC 15

MIDDLE EAST: DEC 15


MILITARY MAIL ADDRESSED TO

EXPRESS MAIL
MILITARY SERVICE (EMMS)1

APO/FPO AE ZIP 090-092: DEC 19

APO/FPO AE ZIP 093: N/A

APO/FPO AE ZIP 094-098: DEC 19

APO/FPO AA ZIP 340: DEC 19

APO/FPO AP ZIP 962-966: DEC 19


MILITARY MAIL ADDRESSED TO

PRIORITY MAIL

APO/FPO AE ZIP 090-092: DEC 11

APO/FPO AE ZIP 093: DEC 4

APO/FPO AE ZIP 094-098: DEC 11

APO/FPO AA ZIP 340: DEC 11

APO/FPO AP ZIP 962-966: DEC 11


MILITARY MAIL ADDRESSED TO

PARCEL POST

APO/FPO AE ZIP 090-092: NOV 13

APO/FPO AE ZIP 093: NOV 13

APO/FPO AE ZIP 094-098: NOV 13

APO/FPO AA ZIP 340: NOV 13

APO/FPO AP ZIP 962-966: NOV 13

 

Q: How can I track my package?

Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up on http://www.ups.com/

If you are a member with us and placed your order by using your membership, you can log in by clicking the Account Info link in the shopping cart section. Log in and your order history will appear including tracking numbers.

If are not a member, you can contact Customer Service with your invoice #.

Q: What is your return policy?

Only items that have been purchased from this website can be returned according to the following policy.

- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns must be sent back within 35 days of the invoice date.
- Any returns received within a 90 day period, must be an exchange or store credit only.
- All other returns will be sent back to the customer.
- All returns MUST be in saleable condition and include its original packaging with tags attached.
- Invoice # and Billing Name must appear on the Return/Exchange Form.
- If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@efashionsolutions.com
- We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
- Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.
- Any electronic products such as cell phones are FINAL SALE.

All Merchandise must be returned to:
eFashion Solutions LLC
80 Enterprise Ave South
Secaucus, NJ 07094
USA
ATT: Returns Dept.

- Fill out the Return/Exchange Form and a copy of your invoice enclosed in your package.
- In a sealed insured package, mail your package to eFashion Solutions (address provided above) along with the return form.
- You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
- Please note that your exchange item may be out of stock by the time your return is received.
You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.
OR
Note to issue a Store Credit
- If your exchange is out of stock or on back order, a refund or store credit must be issued.
- If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.